In this evolving market, Digitization is growing rapidly until it has already become the norm. Virtually all the fields trying to adapt to the digital era, the healthcare field which is our main scope is trying strongly to
get the maximum impact of digitizing the whole medical & healthcare process as well as improving innovative digital solutions.

 We have noticed that In the MENA region, the realizing of the importance of digitizing healthcare processes are increasing dramatically with the strong beliefs in the positive impact of digital & AI solutions
in patients’ journey that reflected on our client’s demand for more innovative solutions that support AI technologies and machine learning.

During 30 years of experience in the healthcare software field, we can state that the key is to implement new smart solutions that meet the needs of different types of healthcare organizations and also their patients, promote efficiency, improve quality of care, and increase patient outcomes and satisfaction.

You maybe now wonder How will exactly digitizing the healthcare process can affect all over the patient experienc?

Well, Let’s assume someone having some doubts; he has diabetes, 
he will pass through stages in his therapeutic journey that starts and ends in a digital world.

• First, in the awareness stage, the patient doesn’t know he has diabetes but like most of us he notices some abnormal symptoms then starts to have a look and search online in order to know these symptoms indicate to what! so he will decide the specialty he has to visit.

• The second stage is Help, now he almost believes he has diabetes and decided to visit a doctor to make sure, he then begins to make contact with the health facility. which may be done via call center, email, mobile, etc. by registering online or by phone, the hospital rep will create a temporary account on the hospital system ( HMIS ).
Now, we move on to the third stage; the visit: the patient here is assessed at a medical institution This can be done easily in a digital way by Healthcare kiosk, this reduces the amount of time and focuses spent on administrative tasks upfront.

•The third stage is the treatment stage after the patient has been sure that he has diabetes and followed up with a doctor he then had some requirements to complete the tests these may include X – rays, analyzes, and medicines and also has clinical visits.

The patient’s health system provides on-site care and this can be done quickly with paperless by using patient portal software.

• All these stages definitely will lead to a change in the lifestyle routine and this is the Behavioral change stage, in this phase, the patient starts to make changes to their routines to improve their health so he will definitely need an advisor who has the knowledge and experience to follow with his new lifestyle. This can be done easily and effectively by using a patient navigator.

• At the end of this journey, the Ongoing care stage is coming, the patient in this phase manages their care between clinical visits to see the improvements in his health records. This is can be done easily and smartly by patient portal software.

And now after knowing how digitizing can facilitate all over patient-journey passing through all the stages of the healthcare process, we have to put into consideration that patients now when decided to adopt any of healthcare options look to it with a consumer-driven mindset. If the patient’s expectations are not met, it may not be in the interest of the health care providers. Digitizing the healthcare process trend is will cause a shift in the healthcare industry towards delivering value-based care services that put patients first.

As the patients are the top priority in the healthcare process so it’s important to put in consider a patient-centric approach when implementing new technology solutions. This approach will help us to plan the journey of the customers and which solutions that definitely help the patient to achieve greater patient satisfaction. Without a patient-centric approach to design, any investment in new technology will be wasted.  but on the other hand, we recommend that to give a great focus on doctors’ needs and
have very detailed surveys that address their different needs.