Introducing Patient Engagement & Identity
Modern healthcare is a conversation, not a transaction. Patients expect to book, prepare, arrive, follow up and pay from any device — and they expect the hospital to know exactly who they are at every step. Patient Engagement & Identity unifies verified patient identity with a full engagement suite — portal, mobile app, SMS, WhatsApp and email — so every message, appointment, result and reminder is tied to one trusted record.
The same patient exists three times across the HIS, appointment app and lab system — each with different phone numbers, allergies and insurance details.
Reminders never arrive because the phone number on file is out of date and no one has confirmed the patient's contact preferences in years.
Patients ignore the portal because it forces yet another password, another download and shows only a subset of their true clinical record.
A patient is admitted under a family member's insurance card because the front desk has no reliable way to verify the person standing in front of them.
A post-discharge patient decompensates at home because no automated check-in was ever triggered — the discharge summary never reached them digitally.
The hospital cannot tell the CEO what patients think of the last thousand visits because satisfaction surveys are printed on paper and thrown away.
From first search to lifetime relationship — verified identity, digital access and outbound engagement working together as one platform.
A single unique identifier per patient across every module and third-party system. Fuzzy matching, biometric assist and manual merge tools eliminate duplicate records and merge fragmented histories automatically.
Verify patients at registration and every subsequent point of care through facial recognition, fingerprint, national ID scan and OCR — with full audit trail.
Patients book, reschedule and cancel appointments across every department 24/7 from portal, app, WhatsApp or IVR — with real-time slot availability from the HIS scheduler.
White-labeled portal and native iOS/Android apps give patients access to appointments, results, prescriptions, invoices, medical records and secure messaging with their care team.
Vaccination reminders, screening recall, chronic disease follow-ups and preventive care nudges triggered automatically from the clinical record via the patient's preferred channel.
Consent forms, medical history questionnaires and pre-visit paperwork completed digitally before arrival — flowing directly into the EMR with no manual data entry.
Patients receive cost estimates, insurance pre-authorization status and settle bills online through the portal or mobile app — with saved payment methods and installment options.
Post-visit satisfaction surveys and NPS collected automatically. Positive reviews routed to public channels, negative feedback routed to service recovery workflows.
One outbound engine for SMS, WhatsApp, email, push and IVR — with channel-of-choice logic, quiet hours and language preference honored automatically.
The patient is created once with verified identity — biometric enrollment, ID capture and consent — and linked to every past record via the Master Patient Index.
Reduction in duplicate patient records within 6 months of MPI deployment
Increase in portal and mobile app monthly active users after unified identity
Reduction in no-show rate with omnichannel reminders and self-reschedule
Median time from discharge to first automated follow-up contact
Digital consent completion rate before arrival for elective visits
Average patient Net Promoter Score across engagement clients
Verified identity, insurance eligibility and digital consent flow through open standards to every regulator, payer and national health platform in the region.
Identity & Engagement Platforms
Yes. The platform is designed to run standalone against any HL7- or FHIR-capable HIS/EMR. Deep integration is available with Secreta HIS out of the box, and standard connectors are available for major third-party systems.
During onboarding, our team runs a full deduplication pass on historic records using deterministic and probabilistic matching. Suspected duplicates are reviewed and merged with full audit trail before go-live.
Facial recognition, fingerprint and national ID document verification are supported out of the box. Iris and palm-vein modalities are available for facilities that require them.
Transport is TLS 1.3, storage is AES-256 at rest, authentication supports SSO, MFA and biometric device unlock, and every data access is logged in the immutable audit trail.
Arabic and English are supported natively with full RTL layout. Additional languages can be enabled per facility from the content management console without a code release.
The platform is channel-agnostic and integrates with your preferred telecom, WhatsApp Business Provider and email gateway — you retain the direct commercial relationship and cost control.
Yes. Full white-label branding, custom domains, app-store presence under your organization and configurable in-app design tokens are included in every enterprise deployment.
A standalone Patient Engagement & Identity deployment typically completes in 8 to 12 weeks. When bundled with Secreta HIS, it goes live alongside the core system with no additional timeline.
Every message the hospital sends deserves to reach the right person on the right channel. Every patient deserves to be recognized the moment they arrive.
Patient Engagement & Identity is the foundation of a modern, patient-centric health system — and the operating layer that makes every other clinical and financial investment measurable.
Structured implementation support. Deduplication included. Pricing tailored to your patient population and channel mix.
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