Clinicy describes itself as the all-in-one digital platform for modern clinics in Saudi Arabia, with a Clinic Management suite (health records, claims, RCMS, dashboards, branches, lab and radiology, pharmacy, accounting, procurement, HR, inventory) and patient-engagement tools (Solid Booking, campaigns, a patient app marked coming soon, loyalty). It offers a 'Start for free' entry and publishes case studies from Riyadh and Khobar clinics (clinicy.com.sa, verified 2026-11-06); paid plan prices were not visible in our crawl.
Clinics usually look for a Clinicy alternative when they add inpatient beds, a day-surgery unit, or multiple specialties and need a hospital-grade record, deeper insurance workflows, their own hosting, or finance and HR on a real ERP. This page compares Clinicy, as described on its own site, with SBS Clinic Management and SBS HIS from SBS Group.
| Criteria | SBS (Odoo / SBS HIS) | Clinicy |
|---|---|---|
| Arabic & RTL | Arabic/English clinical and administrative screens with RTL layouts and Arabic patient documents; bilingual trainers. | Saudi platform; website offered in English and Arabic. |
| E-invoicing compliance (ZATCA) | Patient and insurer invoices issued ZATCA Phase 2 compliant through the integrated Odoo finance layer; SBS handles onboarding on the Fatoora platform. | An 'Accounting' module is listed; ZATCA e-invoicing is not described on the homepage. |
| NPHIES / insurance integration | Eligibility checks, pre-authorization, claim submission and payment reconciliation built into SBS HIS/RCM (NPHIES page: sbs-me.com/ar/healthcare/nphies/). | 'Claims' and 'RCMS' are listed in the Clinic Management suite; the homepage shows a 'Fully Integrated With' partner strip. |
| Local implementation team | Implementation and support teams in Saudi Arabia and Egypt; on-site go-live support; 24/7 dedicated support (per sbs-me.com). | Saudi company (site footer © 2016–2025); collaboration with stc announced on its X account; Clinicy Academy for user training. |
| Customization / interoperability | Modular platform (HIS, clinic, dental, LIS, RIS, emergency, physiotherapy, RCM) with configurable forms and workflows and HL7/FHIR interfaces; Odoo ERP back-office (finance, HR, supply chain). | Multi-tenant SaaS configured within its modules; no on-premise edition or source access. |
| Hosting options | SBS-managed cloud or on-premise inside the facility. | Cloud only. |
| Pricing model | Modular licence sized to the facility + implementation quote; transparent module list, no hidden per-module surprises after signature. | 'Start for free — No Fees, No Commitments' entry; paid plans on a Pricing page (amounts not published in our crawl). |
| Support SLA | SLA contract with response/resolution targets, named account manager, 24/7 dedicated support (per sbs-me.com). | Not published. |
| Integrations | PACS/RIS with AI imaging, LIS and analyzers, pharmacy, NPHIES, Odoo ERP, patient portal and identity management. | Solid Booking, campaigns, loyalty, patient app (coming soon); lab and radiology, pharmacy, accounting, procurement, HR and inventory modules listed. |
| Scalability | Single clinic to polyclinic to multi-hospital group on one platform. | Clinics and multi-branch medical centres (case studies: Rance Clinics and Dawali Clinics in Riyadh; a Khobar clinic). |
Who should switch
- Polyclinics adding inpatient, day-surgery, emergency or physiotherapy departments that need a hospital-grade EMR.
- Clinic groups whose insurance revenue depends on tighter NPHIES eligibility, pre-authorization and denial management.
- Operators that want finance, HR, procurement and inventory on Odoo ERP rather than modules inside a clinic app.
- Facilities that need on-premise hosting, custom clinical forms or integrations with existing lab, PACS or dental equipment.
- Groups expanding into Egypt or the UAE that want one vendor across markets.
Migration and onboarding with SBS
SBS migrates patient demographics, appointments, visit history, documents and open insurance claims from your exports, rebuilds price lists and insurance contracts, and trains front-desk, clinical and billing staff before a weekend cut-over. Discovery and data assessment are free; migration is quoted as a fixed package per branch.
Frequently asked questions
Does SBS support NPHIES for clinics?
Yes. Eligibility, pre-authorization, claims and payment reconciliation are built into SBS Clinic Management and HIS/RCM; SBS manages the NPHIES onboarding and test cases.
Can we start with one clinic and add branches?
Yes. SBS Clinic Management runs single or multi-branch clinics on one database, and the same platform extends to polyclinic and hospital modules without re-implementation.
Will our booking and reminders still work?
SBS provides a patient portal and online booking; SMS/WhatsApp reminders are configured through messaging providers during implementation.
What does a clinic implementation cost and how long does it take?
A single clinic typically goes live in 4–8 weeks; pricing is a modular licence plus implementation, shared transparently after a free discovery session.
Book a free discovery session for your clinic or message SBS on WhatsApp (+20 105 023 2113).