SBS’s dedicated team of professional and technical consultants implements the best practices of US and UK healthcare informatics experiences. We work with blended-shore model to get experienced resources and team it with local support resources. Our experience of more than a decade in performance-based Service Level Agreement Management has enabled us to build outstanding expertise in issues management as well as tracking solutions. We guarantee strong issue tracking mechanism and right delivery of healthcare technological support process.


SBS offers the first line support from U.A.E., Qatar, Egypt, Kuwait, and Kingdom of Saudi Arabia in:

  • Educational guidance

  • Configuration settings

  • Right escalation for level 2 support


  • Problem prevention through support alerts, on-demand risk analysis, and patch/configuration recommendations

  • Rapid access to the technical support, priority service request handling and professional diagnostics

  • Experienced support specialists and proven best practices

  • Updates for all covered system software

  • Fully-integrated system support and management

  • Early awareness of potential issues and vulnerabilities

  • Effective maintenance

  • Software security assurance

  • Reduced interruptions and problem resolution times

  • More effective use of internal resources by leveraging system support and System and Application Development competencies

  • System software enhancements to get more from underlying hardware and supported applications

  • Keeping up with changing requirements through new releases to system software